Return & Refund Policy
We want you to feel confident when shopping with us. If there’s ever an issue with your order, please get in touch and we’ll be happy to help.
Personalised & Perishable Items
All of our sweet boxes are personalised and made to order. Due to the nature of personalised products and food items, we are unable to accept returns or offer refunds for:
This does not affect your statutory rights.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please include:
Once reviewed, we will offer a replacement or refund, where appropriate.
Delivery Issues
Once your order has been dispatched, delivery times are the responsibility of the courier. We are not liable for delays caused by postal services. However, if your item arrives damaged during transit, please contact us and we will assist you.
Refunds
Approved refunds will be issued to the original payment method and may take 5–7 working days to appear, depending on your payment provider.
Contact Us
If you have any questions about your order or this policy, please contact us at:
📧 Sweetselectionsmk@gmail.com